Is Your Cancellation Rate Above 8%?
If the answer is “Yes” then it could be HOW your front desk is responding to patients.
Most Front Desk people are not trained to handle cancellations and objections from patients. Instead, they try to get off the call as quickly as possible. This can be a natural habit. Like any habit, it can be changed with practice and knowing what to say!
The lack of knowing how to respond to patients cancelling is costing you hundreds and possibly thousands of dollars every month.
Check out my video as I reveal what your front desk “is” saying and what they “should” be saying.
It’ll save you a small fortune!