Word of mouth marketing is an incredibly powerful tool. To understand that power, all you have to do is think about the trust you place
Overwhelmed by too much work? Welcome to the (very big) club. One of my favorite quotes comes from writer Annie Dillard: “How we spend our
Some of you have asked “Is leadership allowing your team to handle the entire process of replacing a staff person on their own? Or is
Upselling is a marketing term, but we all do it. How? Each time you offer clients a ball, a foam roller, a band, or another
You’ve hired great people. Do you know how to keep them? I don’t have to tell you the price you pay for high turnover in
How does fear play a role in your life and in your business? Is your fear keeping you from action or inspiring you to take
“Can I continue to treat clients and run a successful practice?” Practice owners ask me this question often. If you are a practice owner who
I love checklists. Confession: I used to add activities to my checklist just so I could enjoy the satisfaction of checking off more boxes at
Tell me if this nightmare delegation scenario sounds familiar. You decide to take some work off your plate. You assign new responsibilities to members of
